At Insight Meridian Group, we want every client to be confident in the work we deliver. This Refund Policy explains how cancellations and refunds work for our services. Where you have a signed agreement, proposal or statement of work with us, its terms take priority over this policy.
1. Project-based services
This covers website design and development, custom web applications, CRM setup and other fixed-scope projects.
- Before work begins: if you cancel within 7 days of paying your deposit and before any work has started, we will refund your deposit in full.
- After work begins: deposits and milestone payments cover work already completed and resources already committed, so they are non-refundable. If you cancel mid-project, we will invoice only for work completed to date and hand over that work to you.
- Completed and approved work: once a milestone or deliverable has been approved, or the project has launched, payments for it are non-refundable.
2. Monthly subscriptions and retainers
This covers website care plans, Website-as-a-Service, hosting, digital marketing and SEO retainers, and Prime Meridian CRM subscriptions.
- You can cancel at any time. Cancellation takes effect at the end of your current billing period.
- We do not provide refunds or credits for partial months or unused portions of a billing period.
- Any minimum term stated in your agreement applies.
3. Business data and lead generation
Because data is delivered digitally and cannot be returned, data purchases are non-refundable once delivered. However, we stand behind its quality:
- If you find records that are inaccurate or undeliverable against the specifications we agreed, report them within 30 days of delivery and we will replace them at no charge.
- For lead generation and appointment-setting programmes, the deliverables and any guarantees are defined in your agreement.
4. Third-party costs
Costs we pay to third parties on your behalf — such as domain registrations, premium themes or plugins, software licences, stock media and advertising spend — are non-refundable once purchased.
5. How to request a refund or cancellation
Email info@insightmeridiangroup.com with your name, company, the service concerned and the reason for your request. We will acknowledge your request within 2 business days and aim to resolve it within 10 business days. Approved refunds are returned to the original payment method, and the time for funds to appear depends on your bank or card provider.
6. Resolving concerns
If you're unhappy with any part of our work, please tell us first. We will always try to put things right — whether that's revising a deliverable, replacing data or adjusting your plan. You can reach us through our contact page.